Returns

We accept returns on all orders within 28 days of the date of dispatch, providing the items reach us in an unopened, unused and resaleable condition.

Please return your items to the address below, enclosing your order number, contact details and your reason for return. (We strongly recommend obtaining proof of postage. We can only issue refunds on items that actually reach us!)

Ilk London c/o ILG
Logistics House,
Charles Avenue,
Burgess Hill,
West Sussex,
RH15 9TQ

We guarantee your returned items will be processed within one week of arrival and refunded on acceptance.

Refunds can take up to five working days to appear in your account, depending on your bank. We will refund to the same account you used to pay for your order. Postage costs will only be refunded where products are faulty or incorrect.

We aim for the highest standards when packing your order. If a mistake has occurred, please contact us at chat@ilklondon.com or +44 020 3637 7402 so we can put it right for you quickly and with the minimum of inconvenience.